1. technical issues
- Why isn’t my shipping calculating?
- The piece I want says ‘out of stock’
- Do you offer any other ways of buying your work?
- My basket has emptied (I left/while I was browsing)
2. the work
- What materials do you use?
- Can I request customisation?
- How many editions do you produce?
- Any cautions for treating your work?
- How accurate is your online representation?
- Where is Creature No° 1?
- Can I reserve items?
- Can I buy something marked as reserved?
- Do you negotiate payment plans?
- Do you offer discounts?
- What method of shipping do you use?
- What does your packaging consist of?
- Do you offer alternative shipping?
- What locations do you include?
- Will customs affect my purchase?
- I have allergies. You have a cat. Will I die when I open my parcel?
- I submitted incorrect shipping information
- Can I return items?
- Do you cover return postage and give full refunds?
- Are you in a studio/Would you like to join ours?
- Do you have stockists/May we stock your work?
- Are you interested in collaborations?
- How can I contact you directly?
- I wrote and I'm still waiting for a reply
Why isn’t my shipping calculating?
I had early issues with conflicting weights and automated calculations, but these should now be resolved. If your shipping costs aren’t added by the time you get through the checkout, contact me before you click to complete your purchase. It may be an accident in your location. I can then send you a link to recover your purchases.
The piece I want says ‘out of stock’
I only replenish the stock of handwritten quotes in the [words] collection. Any other work is one of a kind. I don’t recreate the same idea, and I don’t use moulds or casts so every piece is unique. If you would like a piece of similar size, colour or theme, do contact me to see if I’d be willing.
Do you offer any other ways of buying your work?
I only process payments through shopify. I do not accept direct transfers for both security and documentary reasons. If you have issues with shopify or paypal, please follow these links to consult their policies. Should your payment be rejected and the fault is not with your bank or finances, then contact me and in extreme circumstances I will help you purchase through my mostly retired Etsy shop.
My basket has emptied
1. because I left
If you left it too long, your basket will empty so other people can buy the items you wanted. I can most likely send you a recovery email, or you can compile it again. If you lost items for the delay, then I’m afraid it wasn’t meant to be.
2. while I was browsing
If your basket has emptied while you were perusing the website and you can’t face compiling it again, then get in touch and I’ll find a link to recover your cart.
What materials do you use?
Some are evident, such as book pages and embossing ink in my quote collection. In wabi sabi pieces I use cold self-cure clay (which is why they’re not food-, heat- and washing- functional) and lots of layers of paint. Mainly chalk paint. Any kintsugi elements are built up with enamel and gold leaf.
My creatures are the epitome of ‘mixed media’. I use lighweight materials to build an armature, including wood and paper, which is followed by various layers of clay and papier mache to create form and strength. There can be up to 40 layers. I finish the creatures with a variety of paints (again, mainly chalk, though some inks too). For details and delicate work I use enamels, wire, thread, pencil, fabric, string, ribbon, wood…
Can I request customisation?
Yes, for a gold embossed quote. I can also offer these in black or silver. You can request a bespoke wabi sabi work with a general condition, such as predominant colour or approximate size. Creatures cannot be customised or requested.
How many editions do you produce?
Everything I make is one of a kind, with the exception of prints which I stock until I feel the need to change. Even the quotes are individual – I repeat the words, but the pages, sizes and composition inevitably vary.
Any cautions for treating your work?
Just use common sense. They are artworks, so please don’t expect them to behave like mass produced functional ware. Submerging or soaking or filling with water, exposing them to heat or direct and constant light, dropping them, treating them recklessly – they’re not going to live well. Nurture them and treat them with the same respect as you treat the experiences they represent, and they’ll be fine. Also, the joy of wabi sabi work is that much of their character accumulates, so you can happily include them in your daily life with these sensible thoughts in mind.
How accurate is your online representation?
As accurate as it can be across devices. I photograph in natural light, edit only the light levels should they need editing, and don’t apply filters. I try to provide as many photographs of details as I can, and measure them well enough for you to imagine. I’m currently working on establishing sizing charts so you can better imagine their scale.
Where is Creature No° 1?
In my own collection. Her name is Artemisia. She has a finch head, gilded talons, and pantaloons. Her hands are linked into the shape of a shadow bird, their creativity her way of flying when she has no physical wings. As she was my first creature, she means too much to me. A creative epiphany. A soul release. The first time in a long time that I was too absorbed to sleep, eat, and wash. I can’t sell her.
Can I reserve items? I don’t want to lose them
I can reserve items for 24 hours, without deposit, by marking them as out of stock and labelling their description. I’ll only reserve once per enquiry. I also reserve once an item has been marked for sale via a payment plan - should you purchase an item reserved for someone else, your order will be cancelled and if payment has already processed, immediately refunded.
Can I buy something marked as reserved? I love it and I’m willing to purchase now
If I’ve marked a piece as reserved, I can’t be disloyal to whomever asked me to take their fear away. However, unless setting up a payment plan I only reserve for 24 hours and would happily tell you if the item is due to become available again. If your heart is set on a piece, which I entirely understand, then do write to me. I can contact the person who reserved the piece and establish how likely they are to fulfill their interest.
Do you negotiate payment plans?
Yes (as of 04.06.18). Here are the details:
- choose standard options of either two or three months, paying half or a third for each
- feel free to ask for longer options
- to set up a payment plan, there will be an extra £10.00 added to your creature, because I'll be reserving it for you while the plan is in progress
- plans can't be cancelled or refunded. I'll have kept others from buying your chosen creature for at least two months on good faith and a girl has to buy tea (this won't affect returns for irreparable damage en route)
- once you contact me and we've discussed your plan, I'll mark your chosen creature as reserved while I set up the system; anyone who buys your creature in the meantime will have their order cancelled in loyalty to you
- you will receive your creature once all payments have been made
- only creatures are eligible for payment plans (i.e. no specimen studies or book houses are included, or other such future work)
Do you offer discounts?
I sometimes offer gifts of 15- or 25%. They are quite rare, and I can’t hold pieces for the possibility of a sale. A set of creatures might be given a collector's privilege of a collective reduction. Follow along on instagram or bookmark the announcements page to know when I’m offering gifts.
What method of shipping do you use?
I currently use Royal Mail for domestic with Parcelforce for international shipping.
What does your packaging consist of?
I try to use recycled and recyclable materials in my packaging. Sometimes a piece will require more security, whereupon I use bubblewrap or foam. Ordinarily, your parcel will consist of brown paper, recycled card boxes, acid free tissue sheets, acid free shredded tissue, rice, linen, and cotton string.
Do you offer alternative shipping?
I can, certainly. If you’ve a reputable carrier in mind please inform me. Or if you’d like alternative shipping quotes, I’d be happy to supply them.
What locations do you include?
Everywhere but the second star to the right. But websites can be fiddly and I’m not the most technologically minded, so if your location isn’t being accepted send me a message and I’ll make sure it’s recognised for you to complete your purchase.
Will customs affect my purchase?
I truly don’t know. I do all I can to prevent any issues, with documentation and clear instructions. If it is refused entry to your country, I include my return address so your item shouldn’t be lost. Once in my possession, I would investigate and reattempt. Any delays due to customs checks are out of my control. Also, if you’re charged excessive customs duty and can’t accept it, then don’t. As long as the package gets back to me safely, I’ll accept it back and offer a refund that covers my postage costs. You shouldn’t be at the mercy of a cost you weren’t aware of, and I don’t want anything to spoil your love of your chosen artwork.
I have allergies. You have a cat. Will I die when I open my parcel?
If it’s enough of a risk that you could die, I'd suggest you get someone else to open the parcel. Tabitha loses fur, but she usually reserves that treat for black clothes and freshly washed linens. I’m careful with my packaging and cat hair, the same way I don’t let dander on crockery and food – but I can’t promise a single one won’t join your parcel’s adventure because she’s an insatiably curious studio cat and I cuddle her a lot.
I submitted incorrect shipping information
Write to me, quickly. If I get it in time I’ll change it.
Can I return items?
Yes. They must be in perfect condition, in original packaging, and unused. We can discuss any other circumstances. I don’t refund shipping because it covers my packaging and travel costs, and the fact that the work left the studio and was marked as sold. (Unless, of course, the packaging has failed and that’s why you need to return it.)
Do you cover return postage and give full refunds?
No, I don’t pay for return postage. I typically give full refunds, having never had cause to question the care of my customer’s returns.
Are you in a studio/ Would you like to join ours?
My studio is home. I haven’t been in a collaborative studio since graduating, and though I miss the atmosphere, I don’t miss how unproductive I was when there were so many distractions. I like my solitude; my lamps lit and teapot filled, a pile of blankets and my favourite things filling the quiet. I also work too unpredictably to join a community – usually nocturnal, often napping.
Do you have stockists / May we stock your work?
I don’t have any stockists. I hope to find some crooked shelves later this year, so by all means get in touch! I’d like to see what your venue feels like.
Are you interested in collaborations?
Not particularly. Simply because I’m set in my ways, I like my creative freedom, I am too scatterbrained to organise myself let alone work with another, I can’t talk on the telephone, and I find social situations (including conversations) exhausting. But if it doesn’t get in the way of all those things, feel free to approach me because I’m a nice person even though I’m disagreeable.
How can I contact you directly?
I wrote and I’m still waiting for a reply.
Oh dear. Give me a little more time. I tend to organise my admin days into two days a week, so I can work with no hovering duties or distractions. It’s also possible that I didn’t receive your message. If you didn’t have a receipt of your enquiry, check the details you used and try again. If it’s urgent, please add a PS URGENT or nudge me on instagram.
If I’ve not addressed your enquiries above, please get in touch and I’ll do my best to help.